|About Us Creighton's Collection is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at tim [at] creightonscollection [dot] co [dot] uk.
Our Contact details:
244 Cathedral Road Cardiff CF11 9JG United Kingdom
Phone: 029 2039 7711
Fax: 08704 877687
Email: tim [at] creightonscollection [dot] co [dot] uk
|Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click "Add to Cart" for any items that you wish to buy to put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit / debit card payments (Visa / Mastercard / Maesto / JCB) and PayPal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We run live stock monitoring so any item you purchase should be in stock. We do not use Backordering, if an item is out of stock you can not add it to your cart.
We no longer accept cheques by post or card details over the telephone but we can send out "Pay by Link" e-mails for special orders or where there has been an issue with making a payment via the shop.
|Postage and Packing Our postage charges are calculated to cover the cost of postage plus the cost of the packing material.
You will be advised of the total cost before entering your payment details.
Our postage charges are based on current Royal Mail postal rates and our aim is to charge the cost to us plus 50p to £1.00p per order (not per item) for the all board envelope or box and other packing cost. The Royal Mail uses PiP so our postage is based on both the size and the weight of the package.
The latest Price Guide from Royal Mail came in to force on Monday 2 October 2023. The only changes I have had to make to UK deliveries are to my Large Letters to 100g, 250g & 500g, the increase per order ranges from 10p to 25p. All other rates are unchanged. There are no changes to any of my International Postal Charges.
In April 2023 all UK rates were increased for items up to except for 1st Class Small Parcel to 2Kg that was reduced. All prices over 2Kg remain unchanged. For all exports there have been price increases for Parcels over 750g up to 2Kg, all other export shipping remain unchanged.
In April 2022 all my UK shipping charges were reduced, The biggest reductions were for medium parcels. Europe was split into 3 Delivery Zones with all Large Letters reduced in price. All Small Parcels for EU Zones 1 & 2 became a bit cheaper and EU Zone 3 Small Parcels a bit more than the old single Europe rate. For World Zones 1, 2 & 3 all Large Letters were reduced by a small amount as were Parcels to World Zones 2 & 3. Parcels to World Zone 1 over 1Kg were slightly increased.
For UK deliveries you can choose either Royal Mail First Class or Royal Mail Second Class.
Example UK costs from 2nd October 2023:
The postage for two average weight CDs or an average weight 20 page music books should be a Large Letter to 250g for which we would charge:
First Class: £2.70 (old price £2.50)
Second Class: £2.15 (old price £2.00)
Example International costs from 2nd October 2023:
All other destinations under 1.50 Kg are sent by Royal Mail International Standard
All other destinations over 1.50 Kg are sent by Royal Mail International Tracked or Tracked and Signed
Postage and packing for two average CDs sent to Europe Zones 1, 2 & 3 would be £4.55 (no change)
Postage and packing for two average CDs sent to USA (World Zone 3) would be about £6.15 (no change)
|Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 14 days.
|Back Orders If your item is not in stock it should be marked as "Out of Stock" and you should not be able to purchase that item if you would like to know when the item might be back in stock please please email us on tim [at] creightonscollection [dot] co [dot] uk, alternatively, you can call on 029 2039 7711 (International +44 029 2039 7711), Fax to 08704 877687 (International +44 08704 877687) or write to us at 244 Cathedral Road Cardiff CF11 9JG United Kingdom,
If we are exhibiting and selling music at an event away from our base in Cardiff it is possible that we might sell out of an item and not be able to update the "on line" stock before an online order is placed for the same item. If this does happen and we are unable to complete the order we will contact you with the option to cancel your order if you would rather not wait until the item is back in stock.
|Tax Charges At present we are not required to be registered for VAT so no VAT is charged on goods purchased from this site.
In the UK and one or two EU countries Sheet Music is Zero Rated for VAT but in other EU countries VAT is payable at various levels.
Prior to 1st July 2021, in the EU, no import VAT had to be paid for commercial goods of a value up to EUR 22 but on 1st July 2021 the EU is changing its VAT rules so that from 1 July 2021, all commercial goods imported into the EU from a third country or third territory will be subject to VAT irrespective of their value.
|Credit Card Security If paying online by credit card you will be directed to WorldPay (UK) Ltd's secure servers to enter your credit card details, we do not receive your credit card details at any point in the process.
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
|Reaching Us If you need to reach us, please email us on tim [at] creightonscollection [dot] co [dot] uk, alternatively, you can call on 029 2039 7711 (International +44 029 2039 7711), Fax to 08704 877687 (International +44 08704 877687) or write to us at 244 Cathedral Road Cardiff CF11 9JG United Kingdom
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy NO FAULT RETURNS WITHIN 14 DAYS
Right to cancel: you can cancel your purchase at any time either before or up to 14 days after delivery of your product by:
Returning the product(s) to us with the invoice (which was enclosed with the item when delivered) to:
244 Cathedral Road
E-mailing us at: tim [at] creightonscollection [dot] co [dot] uk
Notifying us by phone on 029 2039 7711 (9am - 5pm Mon - Fri) - please have your order number or invoice to hand;
244 Cathedral Road
Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the packing to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packing. Pre-recorded CDs must be returned sealed.
You can return the product to us in person. If you choose another method of return, such as posting an item back to us, you must bear the costs. We will refund the purchase cost of the product(s) returned but can't refund our original delivery charge.
If you have purchased more than one product but only want to return part of the order that is fine, we will refund the purchase cost of the items returned.
RETURN OF FAULTY GOODS WITHIN 28 DAYS
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product should be in otherwise in 'as-new' condition.
This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If a pre-recorded album is faulty under guarantee we will happily exchange it for the same title or refund your money.
We will refund delivery charges you have incurred in returning the item(s) to us.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
Creighton's Collection is open and operating as normal with orders posted on Monday, Wednesday & Friday. Orders arriving before 2.00pm on a post day can normally be sent the same day. Deliveries to EU Countries may be liable for Import VAT - see the note on our home page.